How It Works

From booking to heading home, here’s exactly what happens when you book with The Mascot Lab.

Booking a Service

Choose the service your mascot needs, select your preferred arrival date and add any transport options required.

You’ll then complete the booking form and choose whether to pay securely online or request an invoice.

Pay securely online by card, or select Offline Payment if your organisation requires an invoice or purchase order.

Any transport add-ons selected during booking will be included in the total.

For bespoke work or services agreed separately, we’ll confirm the payment schedule before work begins.

After booking, we’ll confirm your chosen transport option and arrange any courier collection dates with you.

Pack your mascot using our simple guide and attach the label provided. You can arrange your own courier, or ask us to arrange collection.

Return delivery is included when a Postage Kit is purchased.

Otherwise, return shipping is charged separately.

When your mascot arrives, we’ll check it in, photograph its condition and begin the cleaning, repairs or restoration included in your booked service.

Once the work is complete, we’ll send you a photo update and completion report before arranging its return.