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How It Works

From booking to heading home, here’s exactly what happens when you book with The Mascot Lab.

1

📅  Booking a Service

Choose the service your mascot needs and send a booking request with your preferred dates.
We review everything manually and confirm your slot by email.
Your confirmation email includes all details you need, plus your Courier options.

2

💳  Payments

Secure your booking with a 50% deposit (or full payment for emergency or rush work).


The remaining balance is paid once your mascot is finished and ready for return shipping.

3

🚚  Courier Collection
& Return

Choose your courier option from the email we send.


Pack your mascot following the simple guide and attach the label.


We can arrange courier collection for you, or you're welcome to use your own.


Tracked return delivery is included with every service.

4

🛠️  Restoration Process

When your mascot arrives, we check it in and begin cleaning, repairing, or restoring based on the service you booked.


You’ll receive a photo update before return shipping.

📜 Terms & Conditions Summary

  • Deposits reserve studio time and are non-refundable

  • Final payment is needed before return shipping

  • Emergency slots are limited

  • We’re not responsible for undisclosed pre-existing damage

  • Full T&Cs are emailed at booking

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