How It Works

From booking to heading home, here’s exactly what happens when you book with The Mascot Lab.

Booking a Service

Choose the service your mascot needs and send a booking request with your preferred dates.

We review everything manually and confirm your slot by email.
Your confirmation email includes all details you need, plus your Courier options.

Secure your booking with a 50% deposit (or full payment for emergency work).

The remaining balance is paid once your mascot is finished and ready for return shipping.

After booking, we’ll email you with courier options to choose from.

Pack your mascot using our simple guide and attach the label provided. You can arrange your own courier, or ask us to arrange collection.

Return delivery is included when a Postage Kit is purchased.

Otherwise, return shipping is charged separately.

When your mascot arrives, we check it in and begin cleaning, repairing, or restoring based on the service you booked.

You’ll receive a photo update before return shipping.