How It Works
From booking to return shipping — here's everything you need to know about getting your mascot
or character costume refreshed, restored, or rescued.
1
📅 Booking a Service
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Choose your service and pick a time slot via our online calendar.
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Some bookings are manually reviewed — we’ll confirm your slot via email if needed.
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Emergency Repairs can be booked instantly, but space is limited.
Tip: Only Emergency Repairs are time-sensitive — all others are accepted case-by-case to fit your mascot’s needs and our studio schedule.
2
💳 Payments
Standard Services
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50% deposit is required to confirm your slot.
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Remaining 50% is paid after the work is complete, before return shipping.
Emergency Repairs
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Full payment is required upfront to guarantee a fast turnaround.
All payments are made via bank transfer — details will be included in your confirmation email.
3
🚚 Courier Collection
& Return
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We offer nationwide collection and return shipping via insured, tracked courier.
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Once your booking is confirmed, we’ll email:
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A prepaid shipping label
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A Courier Instructions PDF to help you pack safely
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You’ll schedule a collection day that suits you — easy and flexible.
No printer? Let us know — we’ll post you a label.
4
🛠️ Restoration Process
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Your mascot will be cleaned, repaired, and restored based on the service you booked.
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Turnaround times vary:
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Refresh: ~3 working days
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Full Restoration: ~ 5 working days
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Emergency Repair: within 3 working days
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You’ll get a photo update before return shipping, and final payment (if applicable) is collected at that stage.
📜 Terms & Conditions Summary
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Deposits are non-refundable, as they reserve your studio time and cover setup costs.
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Final payment must be received before return shipping.
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Emergency slots are limited — we may cancel and refund if capacity is exceeded.
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We’re not responsible for pre-existing damage or wear not disclosed at booking.
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Full T&Cs are included in your confirmation email.