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Privacy Policy

Last updated: 16 July 2025

At The Mascot Lab, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or subscribe to our newsletter.

1. What Information We Collect

We collect personal information you voluntarily provide, including:

  • Name

  • Email address

  • Postal address (for courier services)

  • Photos or videos of your mascot

  • Payment confirmation (via bank transfer reference)

  • Any other details submitted via forms on our website

2. How We Use Your Information

We use this information to:

  • Process and confirm your booking

  • Communicate with you about your order

  • Arrange courier collection and return

  • Send important service updates and reminders

  • Respond to enquiries and support requests

  • (If you opted in) Send occasional updates, offers, or behind-the-scenes content via email

We do not sell or share your personal data with third parties for marketing purposes.

3. Newsletter Subscriptions

If you subscribe to our newsletter, you can unsubscribe at any time using the link provided in the footer of every email.

4. Payment Information

We do not collect or store card details. Payments are made securely via bank transfer, with reference details only used for identifying your transaction.

5. Data Storage

We store your information securely via Wix, our website provider, which complies with UK and EU GDPR standards. Access is restricted to necessary personnel.

6. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Withdraw consent at any time

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To do so, simply email us at: hello@themascotlab.com

7. Cookies

Our website uses cookies for basic functionality and visitor analytics. You can adjust your browser settings to disable cookies if preferred.

8. Contact

If you have any questions or concerns about your data, contact us at:

The Mascot Lab
Email: hello@themascotlab.com
Website: www.themascotlab.com

or get in touch via our Contact form.

9. Services

To learn more about our services, visit our Service page. 

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