Choose Your Mascot Service
Match your mascot’s needs to the right level of care.
Find the Right Level of Care
Not sure which level you need?
Use the table to compare what’s included at each stage, from professional cleaning to full structural restoration.
Repairs to existing components are covered under Lab Refresh+.
Replacement or rebuild work requires Lab Restoration.
Urgent Repairs
Got a fixed event date or last-minute mascot issue?
Urgent repair work may occasionally be available depending on studio capacity and the type of work required.
Perfect for:
• Minor tears or loose seams
• Detached or damaged features
• Chin strap or light harness repairs
• Time-sensitive tidy-ups before an event
Need help quickly?
Send us photos and your deadline and we’ll let you know what’s possible.
Getting Your Mascot to The Lab
Choose the safest and most practical way to get your mascot to and from The Mascot Lab.
Choose from a Standard Postage Kit, Oversized Postage Kit, dedicated van courier or collection by The Mascot Lab.
Our Postage Kits include protective packing materials and tracked courier collection and return. Specialist transport is also available for larger, fragile or unusually shaped mascots.
Transport can be selected when booking or added to an existing booking.
Typical Turnaround
Turnaround begins once your mascot has arrived at the studio and has been checked in.
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Lab Refresh: 3–5 working days
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Lab Refresh+: 5–7 working days
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Lab Restoration: usually 10–14 working days
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Rapid Repair: confirmed individually, subject to availability
